Welcome to our online customer support (FAQ)
Subjects:
General
When you book tickets via Goedkopevliegtuigtickets.be you book your tickets at CWT. Goedkopevliegtuigtickets.be is a commercial trade name used by CWT BELGIUM BVBA.
CWT Belgium SPRL /BVBA (CWT)
Registered office: Kanselarijstraat, 17A
1000 Brussels
BRW: BE 0417 290 040
Company number (kruispuntbank) 0417.290.040
RPR Brussels
Licence: lic. A1028 (Cocof)
CWT acts as a travel intermediary between the passenger and the provider of services rendered and can only be held responsible for the proper execution of the contract, in accordance with the expectations that the passenger under the travel agency contract may reasonably have. CWT cannot be held responsible for accidents, delays, loss or theft of belongings or baggage, irregularities or special events of any kind, which would occur during the execution of the services provided.
CWT is insured against financial insolvency at the Travel Guarantee Fund, Metrologielaan 8, 1130 Brussels.
You pay for your tickets directly (via Bancontact/MrCash, iDeal, Maestro, Online Bank or creditcard) to CWT. CWT provides the tickets and also maintains all contacts with customers, both by e-mail reservaties@goedkopevliegtuigtickets.be and phone (070-223222). All ticket reservations are subject to the guarantees of CWT. CWT is affiliated with all applicable industry organizations such as the Belgian Travel Organization and IATA.
What are my rights as airline passenger (eg lost baggage, delays, cancellations)?
The last thirty years have greatly increased mobility in Europe. For millions of citizens travel has become normal, or even worse: a right.
Passengers are more aware of their rights if something goes wrong during their trip, regardless of the means of transport they use and whether the whole trip takes place in one or more Member States or even exceed the external borders of the EU.
Everything about the rights you have as a passenger can be read here.
About searching, booking and our confirmationUp ↑
Is all flight information shown up-to-date?
Can I fly from / to a place other than the original destinations?
Are all the times indicated in the search results local times?
What does the indication +1 mean that sometimes stated ‘next to the flight
Is the transfer between different airports in the same city included in the ticket price?
On some flights, it is possible that you have to travel to another airport in the same city. In London, for example, this is sometimes the case. In the itinerary that is displayed during the booking process, this is of course listed. The booking system automatically takes into account the necessary transfer time between two different airports. The cost for the transfer shall be absorbed by the traveler and the transfer must be arranged by the passenger. On the websites of the airports you can view the transfer possibilities.
Can I request a quote by email or phone?
How do I know my reservation is in order?
I did not receive a reservation code. Is my reservation ok?
Is it possible to make a reservation by phone?
How short before departure can I book?
We accept online bookings up to 48 hours before departure. If you want to make a reservation within 48 hours before departure unfortunately, this is not possible.
Can I travel with a baby that will be two years during my trip?
What does the Law on Market Practices mean for purchasing Plane Tickets?
Article 47 of the Law of 6 April 2010 on market practices and consumer protection grants the consumer a period of at least fourteen calendar days in which to withdraw from the agreement. On the basis of a specific regulation (Royal Decree of November 18, 2002), this provision does NOT apply to the distance marketing of housing, transport, catering and leisure services. Travel also fall under this specific regulation.
Basically this means that if you buy a plane ticket, a hotel room or a rental car over the internet, the cooling-off period does NOT apply.
Are there restrictions on parents travelling with his/her child younger than 15 years?
For some countries, all children, including infants, need to have their own passport unless they have a separate visa in the passport of the parents.
If you travel as (single) parent with your minor children, then you are required to:
- Prove the nationality and identity of the children
- Be able to show a written authorization of the (remaining) parent(s) confirming child’s travel.
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You always remain responsible for obtaining the proper travel documents and it is up to you prior to departure to determine whether the information previously received has not changed.
If you have a non-Belgian nationality, it is advisable to contact the embassy of the country you are visiting.
I have not received an e-mail confirmation
Changes and cancellationUp ↑
I booked a ticket. Can I change or cancel?
For tickets, you can only change or cancel when your ticket conditions allow this, the rules are different per ticket and airline. In many cases you cannot change or cancel you ticket, this is especially the case for the lowest restrictive fares. Sometimes it is allowed to change or cancel against an additional payment. If you cancel, the administration fee is not reimbursed, this charge was levied because for the processing of the initial boeking by CWT.
Change lowcost flights
If you have booked a lowcost ticket (eg, Transavia, TUI fly, Ryanair, Easyjet, Air Arabia) and you want to change then you can contact the airline directly. CWT cannot change lowcost tickets directly, this must always be done via the airline.
Changing scheduled flights
To change or cancel tickets of all airlines (except low-cost airlines see above), please contact the helpdesk. To change or cancel tickets CWT charges you €40, – per ticket. If the airline, under the conditions of your ticket, also charges modification/cancellation fees then these will also be added. If the airline changes the ticket itsself a change/cancel fee of € 15 per ticket applies.
Name changes
It is in no way permitted to replace the name on the ticket by another person. If you made a typo in the name of a passenger during the booking process please report it as soon as possible. CWT will then contact you on behalf of the airline to determine whether they wish to correct the error. If they levy a charge solving the error than theses charges are passed on to you. CWT cahrges €40 administration fee per passenger. If the airline does not allow the namechange to be corrected then the passenger can travel at his/her own risk (denied boarding is possible at checkin) or cancel the ticket (the conditions attached to the ticket apply) and then purchase a new ticket.
Until what time before departure can I cancel my ticket?
Check flight schedule one day before your departure!
IncheckenUp ↑
How far in advance should I check-in?
Where do I find my check-in desk at the airport?
Unforeseen (eg missed flight or strike)Up ↑
I missed my flight, what to do?
There is a strike, what advise do you have for me?
Lowcost airlines information Up ↑
How do I the total price (including baggage fees and credit card fees)?
How can I pay for a ticket on a low-cost carrier?
Which description is on my bank or credit card statement?
Is baggage is included in the price?
When will I receive my e-ticket?
Can I check in online with a low-cost carrier?
Can I change or cancel my ticket?
I get an error at the end of the booking process, what can I do?
Where can I review my lowcost booking?
Security en privacyUp ↑
How does goedkopevliegtuigtickets.be handle my personal information?
How can I pay for my ticketsUp ↑
The system does not accept my credit card. How can that be?
Can I book tickets for someone else but pay myself?
When will my credit card be charged?
Should the credit card used for the booking be shown on departure?
Which description is on my bank or credit card statement?
Are reservation- or administration fees refundable?
Complete list of our fees and costsUp ↑
Click here for a complete list of our fees and costs
In order to continue to offer you the best possible service we charge €12,50 administrative fee per person with a maximum of € 37.50 per booking. Not only our ticket prices, but also our booking fees are in almost all cases the lowest if you compare them with colleague-ticket providers on the Internet.
Book by phone: €25 per ticket
If you need a bit more assistance we can help you with your reservation; you can book by phone. In that case we charge €25 per ticket.
Changes, Cancellation, Rerouting, Refund request: €40 per ticket
If you can change your tickets or if you get money back when you cancel, we can help you with this. We charge an administration fee of €40 per person for this. The costs incurred by the airline will be added also. To change the name of a passenger if you made a spelling mistake (if permitted by the airline) we charge €40 per passenger.
Special baggage
Want to carry special baggage such as a pet, a musical instrument or sports equipment? We can obtain approval from the airline for this. For the actual transport of luggage, the airline calculates a fee. The amount of this fee is per item and a differs per airline. The baggage request is always subject to confirmation by the airline. If the airline authorizes the request and confirms the fee you can decide whether you agree with the fee and conditions that apply.
Manage my booking onlineUp ↑
I want to see my reservation online. Is that possible?
I have a question about my hotel booking.
Baggage and preferencesUp ↑
Can goedkopevliegtuigtickets.be pass my wishes for my airplane seats and/or meals to the airline?
What kind of luggage can I take?
How many pounds of luggage can I take + locking your luggage
On lowcost Airlines flights like Ryanair, EasyJet, Transavia and Wizzair no baggage is included in the ticket price. You can select extra baggage as an option during the booking process, at an additional fee.
Particularly for the United States and Canada a system called “piece concept” applies. As an indication can you adhere to the following: In general, most airlines maintain that a passenger for flights to and from the United States and Canada can take one piece of luggage free of charge, provided that this luggage meets the maximum weight of 23 kg and maximum size of 158 cm (if you addup length, height and width). Some airlines charge a fee for the 2nd piece of luggage that a passenger would want to take (each way). There are even airlines where you have to pay for a surcharge for each piece of luggage.
The generic hand baggage rule is that you can take one piece of hand baggage with the maximum dimensions of 55cm long, 35cm high and 25cm wide. Hand luggage may weigh a maximum 6-10kg depending on the airline. This is an indication. For certain airlines and/or routes exceptions may apply. For more information you can always check the website of the airline.
Can I use my frequent flyer number?
Can I bring my sports equipment?
Immediately after you have made a booking, you can call us or send us an email at reservaties@goedkopevliegtuigtickets.be, quoting your booking code.
We then need to know what type of sports equipment is involved, we also need the following information to process the request:
* What sport?
* What are the dimensions and the weight of the equipment?
* What kind of equipment is involved?
* If permits are needed (for weapons etc.), are these arranged and valid?
We ask permission to the airline and check with them what they charge for transport. You can then decide whether you want to accept and process the booking. If you do not agree, we can cancel the booking without charges if you want.
I am disabled. Can my wheelchair along?
Immediately after you have made a booking, you can call us or send us an email at reservaties@goedkopevliegtuigtickets.be, quoting your booking code.
We need to know what type of wheelchair it is and also require the following information to process the request:
* What disability do you have?
* What help do you possibly need at the airport and on the plane?
* What are the dimensions and weight of the wheelchair?
* Is it a folding wheelchair?
* Is it an electric wheelchair with a dry or wet battery?
We ask permission to the airline and check with them what they charge for transport. You can then decide whether you want to accept and process the booking. If you do not agree, we can cancel the booking without charges if you want.
Immediately after you have made a booking, you can call us or send us an email at reservaties@goedkopevliegtuigtickets.be, quoting your booking code.
We require the following information to process the request:
* What type of bike is involved?
* What are the dimensions and weight of the bike?
We ask permission to the airline and check with them what they charge for transport. You can then decide whether you want to accept and process the booking. If you do not agree, we can cancel the booking without charges if you want.
What can I take in my hand luggage?
The current rules for hand baggage at all airports within the European Union are:
Liquid, gel and aerosol can only be taken with you if you packed them in the right way (in a clear plastic bag) and only in small amounts not exceeding 100 milliliters each. Each person may only bring one plastic bag with all the items included, it must not exceed 1 liter in total and it should re-sealable.
There are two exceptions:
* Baby food that a baby needs during flight
* Medicines that you need during a flight
Purchases at airports and on board
Cabin baggage items must be separated
Do these rules apply everywhere?
The same rules apply in all countries of the European Union, at all airports. So if you leave from or arrive into the European Union, then these rules apply. In the United States and Canada and for countries outside the European Union, different rules may apply.
I want to file a complaint and/or have suffered damage
E-ticket (travel documents)Up ↑
Your tickets will be issued within 24 hours by CWT. On 1 June 2008, IATA (International Air Transport Association) stopped processing paper tickets. This was the last step in the campaign from IATA to come to 100% e-ticketing. All IATA travel agencies must comply with these rules. You only need your passport to the check-in where you will receive your boarding pass. If you check-in online you can print your boarding pass at home and directly go through customs at the airport. Any luggage can be dropped off at he baggage drop-off desks at the airport.
Click to review (with your booking code) your booking and then print the electronic tickets.
Is flight reconfirmation required
Can I give my tickets to someone else and/or resell my tickets?
Can I just use the return portion of a ticket?
Part of the journey is by train
For some itineraries it happens that part of the journey is taken by train (especially for long-distance travel from Antwerp/Brussels with a transfer in Paris or Amsterdam). During the bookingprocess and in the e-mail confirmation of a reservation, this is shown. It is important for the further course of your journey that you use this train route as such, in order to avoid problems. You need to travel on the booked rail segments to prevent cancellations of the connecting flights! This train journey is included in the flight ticket (e-ticket) you purchased. However, the electronic ticket you receive is not sufficient to actually travel on board of the train. You therefore need to exchange your e-ticket for the actual rail ticket. You can follow the procedure below:
- Print an extra copy of the electronic ticket.
- The electronic ticket can be exchanged on the day of departure at the International Rail Desk at the train station for a valid railticket.
CAUTION!
If you book with Air France via Paris, you will already have the Air France check-in counter at Brussels-South railway station.
Paspoort, visum, inentingenUp ↑
Are children required to have their own passport
Is my identity card valid for my destination?
How long should my passport be valid?
Do I need a visa for my chosen destination?
Via Visumcentrale.be it is also possible to check if need a visa, you can arrange the possible application online with them also. Click for more info.
We can apply for a visa for you for Australia (supposedly Tourist Visa). The costs are €25.00 per visa application. If you would like to use this service then please send us a clear readable copy of your passport. If this is not possible then please send us the following information:
* Passport
* Nationality
* Date of Birth
* Gender
* Country
* Date of issue of the passport
* Place of Issue
* By who is the passport issued (mayor)
* Expiry date of passport
* Full name as it appears in the passport (full first and last names)
The visa is valid for a stay of up to 3 months.
What should I do if I go to the United States?
Click here to find all the information, this step is mandatory for travel to the USA.
The procedure consists of the following four steps:
1. You fill in the application
2. You send the application
3. You will receive the requestnumber and store this
4. You will receive a response to the request
We recommend you to send the request at least 72 hours before departure. Exemptions:
For passengers that only have a transfer in the United States it is not necessary to give an address in the U.S. For passengers who are going to make a cruise the address may include “Transit to Cruise Line” indicating the name of the city and state where the cruise departs and the name of the ship.